Refund policy

Return & Exchange Policy

We offer a 10-day exchange policy, which means you have 10 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unused, with tags still attached, and in good condition. You must also provide the invoice or proof of purchase.

Please note that underwear items are not eligible for exchange.

To start an exchange, you can contact us at customercare@americancenteroutlet.com. Our team will guide you through the next steps.

Items sent back without prior confirmation will not be accepted.

You can always contact us for any questions at customercare@americancenteroutlet.com

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it quickly.

Exceptions / Non-Exchangeable Items
Certain items cannot be exchanged, including underwear items. If you have any questions about a specific product, feel free to contact us before purchase.

Exchanges Only - No Refunds
We do not offer refunds. All approved cases will be handled through exchange only.

The fastest way to get what you want is to request an exchange, and our team will assist you accordingly.